Really disappointing. Best ram upgrade for mac pro 2013. Either it was carelessness on their part sending the wrong photos or they gave Apple a bogus report on purpose. None of which are acceptable. The Bundall store closed their service department at least two years ago just before the store move (they used to be a few doors down where the Chemist is now) and were sending all repairs to head office in Brisbane for diagnosis and repair. Then late last year, November I believe, they made all the service techs and iConcierges around Aus redundant and started outsourcing all their service jobs to Unisys. You were probably dealing with someone without tech experience just parroting Unisys's report.

The iBooks did get dirty, but as long as you cleaned it, it was fine. It's a white product that you're using with your dirty hands. Of course it's going to look dirty. However, with white MacBooks, they remain dirty even if you try cleaning it. After 2 months, my laptop started to look dirty, and I had tried to clean it quite a few times. This is why Apple agreed to replace the lid covering the keyboard.

I rang the Apple Store in Adelaide and was 6th in the queue. 15 minutes later, an Apple assistant answered and told me that I could make an appoint for 5 days' time and take the phone in. Apple would then run extensive checks on the phone.

I was also appalled that i then had to walk around the shop to find a staff member who wasn't busy to come and serve me. When i did find a member of staff, she acted as if it were a 'big deal' to serve me. The only reason i didn't walk out was because no where else had what i needed in stock.

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Otherwise, buy from Apple, and be prepared to pay a premium price.Good Luck!! Apple Footer • This site contains user submitted content, comments and opinions and is for informational purposes only.

I know exactly what you mean, took me over a month (having Apple Care on my PowerMac G5) to convince them that yea, my Motherboard and or Processor had gone bad. And believe me, dragging a G5 in middle of the mall, all the way from 2nd or 3rd floor parking lot blows nuts. This computer gets heavy real fast and doing it 5 o 6 times sucks even more. I would really just stick firm because a new machine should not have that much problems at all. And anybody can say what they want but the MacBooks are having alot of problems and its no myth and nothing sucks more to pay top money for something and have to go in so much for it, only to get a round -o-round. And what I hate more is people who justify ****** products by saying 'thats what happens when you buy Rev-A'.

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Update () I’ve added a photo, which actually makes it look worse than it is for everyday use. For the most part, I forget the scratches are there whilst I’m using my MacBook, but every now and again it annoys me.

Openoffice for mac pro. As to how it happened? I’m not entirely sure! I think it' has been over time due to poor cleaning attempt and potentially my cat!! I'm not comfortable that I could follow those instructions successfully myself.